Help Center and Support
Quickly find answers to your questions about GoldWen and discover how to get the most out of your experience.
Frequently Asked Questions
Answers to the most common questions about GoldWen.
How does the daily selection work?
5 profiles every day at local noon. 1 free choice, up to 3 with GoldWen Plus. A mutual choice opens a 24-hour conversation.
Why do conversations disappear after 24 hours?
This feature encourages spontaneous and authentic exchanges, avoiding the accumulation of inactive conversations. It pushes to create real connections quickly and reduces anxiety related to pending messages.
How does smart matching work?
Our algorithm analyzes your values, personality and preferences to identify the most compatible profiles. We prioritize deep compatibility rather than superficial criteria.
What is the 'Calm Technology' philosophy?
GoldWen adopts the principles of 'Calm Technology': minimalist interface, predictable interactions, limited notifications. The goal is to reduce anxiety and create a soothing experience.
How to contact support?
You can contact us via our contact page or directly by email at goldwen.supp.app@gmail.com. We usually respond within 24 hours with personalized solutions.
Can't find the answer?
Our team is here to help you personally. Don't hesitate to contact us directly.
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